Frequently Asked Questions

A: Absolutely! We offer pick-up for many items at both our Gold Coast and Brisbane stores. Please note that pick-up timeframes may vary if stock transfers are required between locations. This is because some items are held in different warehouses across Queensland. For specific details on stock availability and pick-up options for a particular item, feel free to call or email us at service@wildearth.com.au

A: Our pricing is positioned competitively within the market. For inquiries regarding bulk quantinties and special orders, please reach out to us via email at service@wildearth.com.au to see if we can offer you a better deal.

A: Depending on your chosen shipping method, items are dispatched from our warehouse within 1-4 business days.

A: Certainly! You can place an order by phone by calling our customer service line on 1800 841 847. Rest assured, whether you choose to order online or by phone, both methods are completely secure, ensuring the safety and confidentiality of your information. If you prefer the convenience of placing your order over the phone, our team is ready to assist you with a smooth and secure transaction.

A: Yes, we offer a variety of payment options to suit your preferences. In addition to credit and debit cards, we accept PayPal, Afterpay, Zip Pay, and American Express.

A: Yes, upon successful payment, you will promptly receive an order confirmation via email, complete with a PDF copy of your invoice. Following this, once our warehouse team dispatches the goods and the courier collects them, you will receive a dispatch notification email containing your tracking information. This ensures you are informed every step of the way regarding the status of your order.

A: PayPal or credit card is your only payment option. Your payment will automatically convert your currency into Australian dollars when processing the payment.

A: Wild Earth & Ebay supplies you with a secure session within our shopping checkout process. You will notice a padlock icon on the base of your browser when you enter our secure 'checkout' area. This indicates that all information entered in the session is secure. No personal details or payment details are kept or recorded.

A: No. If paying with your credit card your payment is encrypted and you process your payment yourself and we never view your card details. If you call to pay with your credit card direct with us we place card number direct into our merchant facility whilst on the phone and it is deleted once payment is processed.

A: We accept Visa, MasterCard, and AMEX at this time.

A: Yes, all prices displayed on our online platform include the Goods and Services Tax (GST) as required by Australian regulations.

A: Your items will be carefully packed and dispatched in either a secure satchel or a cardboard box, depending on the size of the goods. We take great care in packaging and handling for each order to guarantee the safe arrival of your items in the condition you expect.

A: Once your goods have been dispatched and collected by the courier, an automated email containing tracking information will be sent to you. Alternatively, you can log into your Wild Earth account on our website to access the latest status updates for your order(s).

A: Shipping rates are determined by the size and weight of your order, and you can calculate the shipping costs at the checkout. Simply input your country, suburb, and postcode into billing/shipping information section on the checkout page to begin the calculation.

A: For the fastest delivery, select WExpress if it's offered for the item. WExpress is powered by Startrack and provides swift delivery to almost anywhere in Australia. While alternative shipping methods are available, please note that they come with longer delivery timeframes.

A: WExpress typically provides next-day delivery on business days. It's important to note that for certain remote locations, next-day delivery may not be available. Nevertheless, WExpress remains the swiftest shipping option at our disposal.

A: A: Free shipping is applicable to most orders over $79.00 within Australia, with dispatch within 3 business days and delivery within 14 business days.

For our regular shipping service, orders are dispatched within 1-3 business days and typically delivered within 2-10 business days.

The Australia Post Express service ensures delivery to most major cities and metro areas within 1 business day, extending to up to 3 business days for remote locations.

WExpress, our expedited service, provides delivery within 1 to 3 business days to almost anywhere in Australia.

For international deliveries, the timeframe may vary depending on the destination. It can range from 3-7 business days to 1-4 weeks, depending on the international shipping method selected during checkout.

A: We utilize Australia Post E-parcel, as well as reputable couriers like Star Track Express and Couriers Please. For bulky and extra bulky items, we ship via Regular Shipping through Startrack, or you may opt for pick-up with Click and Collect.

A: Yes, we can. Orders destined for PO Boxes will be shipped via Australia Post. Please note that bulky and extra bulky items cannot be delivered to PO Boxes.

A: Most our items are sent with tracking information to ensure transparency and ease of tracking. We recommend checking your premises thoroughly to see if the package was delivered and left in a secure location. Additionally, please check if a delivery card was left by the postal service, as it may provide further instructions on how to retrieve your package. If you have already checked these possibilities and are still unable to locate your item, we kindly request you to contact our customer service team. They will be able to provide you with further assistance and help resolve any issues related to your order.

A: Yes, we ship most items internationally regularly. However, please be aware that not all items can be shipped internationally due to specific shipping restrictions.

A: Just combine all the items into your shopping cart and it will be calculated for you before you need to pay.

A: In remote or rural areas, delivery times may extend beyond the estimated timeframe, or the couriers might encounter delays or unforeseen issues, resulting in longer-than-usual delivery periods. Additionally, the courier may have attempted deliveries to your address, and if unsuccessful, they might have left calling cards in your mailbox. If you have explored these possibilities and have not yet received your parcel, please contact our customer service team for assistance in locating your item(s).

A: Yes, you can specify different addresses during the checkout process by entering the appropriate details in the billing and shipping sections. Ensure that your personal address is entered in the billing section, and the desired postage address is provided in the shipping section. If you're logged into an account, be mindful that previously used addresses may be saved, so it's advisable to double-check and confirm that you have updated the address correctly. If you proceed with payment and find the address was entered incorrectly, please contact our Customer Service Team as soon as possible, so they can attempt to change the address before the goods are posted.

A: Certainly, we provide tracking services for all our courier deliveries.

A: All orders are dispatched with Authority to Leave. In the event you are not present during delivery, your parcel will be placed in a secure location on the premises. If the courier determines the location unsafe, the parcel will be taken to the nearest collection depot. Please note that it is the your responsibility to retrieve the parcel from the depot.

A: We provide express shipping to most areas using the WExpress shipping method via Startrack. Please note that only orders placed before 2 pm AEST on business days qualify for next-day delivery on business days.

A: Yes! We are happy to exchange, refund or provide store credit for items in new, unused and original condition within 80 days of receiving the goods. All product swing tags, user manuals, and packaging must be returned with the goods. We do not accept returns after 80 days. Consult our returns, and terms and conditions pages details for more information

A: Yes you can! Please return the item with 80 days off purchase, we will create a credit to your account, of the amount you paid, so you can purchase the item you desire. If you do not wish to wait, send your item back for a full refund, and purchase the desire model at any time, as one order will not influence the other.

A: If the incorrect item was sent due to our error, please get in touch with us, and we will arrange the exchange along with covering the freight costs. If you accidentally ordered the wrong item, kindly return it to us, specifying that you intended to order a different item and would like an exchange or refund.

A: Refunds will be issued to the original account or card used for placing the order and making the payment.

A: Please return your items, with your purchase receipt and exchange details of your order to the return address provided with the invoice you received via email. Any questions please email us first at service@wildearth.com.au.

A: Of course you can! If size is incorrect you may return the item to Wild Earth in exchange for the correct size within 80 days. If you’re not sure about size and want some expert technical advice from our staff just send us an email first.

A: Yes! We only stock the best known brands on the market and all goods are backed by manufacturer warranties. Please refer to the manufacturers website for full warranty details.

A: If the product is defective or incorrect upon receipt, we will replace it and arrange return shipping. For more information, please refer to our terms and conditions page. On our website, you can access the dispute and resolution console in your account information to open and log a new claim or dispute, and monitor its progress.

A: To determine if your item is eligible for warranty coverage, please head to our warranties page and lodge a claim here. Alternatively, you can access our dispute and resolution by logging into your account and heading to the 'My Account' page. Our Customer Service team will be in touch to advise of the next steps.

A: Each and every item has a different manufacturer warranty period. Please refer to the manufacturers website for full warranty details.

A: To Wild Earth a transaction doesn't just end at payment. In addition to a great price when you buy from us, you get super fast service, expert technical advice from passionate outdoor staff, warranty support, access to spare parts, ongoing customer support, access to our loyalty program & knowledge base & store support. There are plenty of discount operators out there, but all you get from them is a price and nothing else. Buy & shop with peace of mind.

A: Yes we do. Our stores are located on the Gold Coast and Brisbane in Queensland, and your welcome to visit us and check out the awesome range or have our expert staff help you get set up for a great outdoor experience!

A: We are an Australian-owned, family-operated business focused on customer service, driven by our passion for the outdoors. With one of the highest customer retention rates in the industry, we stand behind every item we sell. Our product range is meticulously curated, with each item individually tested because, like you, we love to explore the great outdoors!

A: We take pride in our outstanding customer service record and are committed to ensuring our customers' satisfaction. If, for any reason, you are not 100% satisfied with your purchase, you can return the item within 80 days of receiving it for a full refund. Please ensure that the items are in new, unused, and original condition, including all product swing tags, user manuals, and packaging. Feel free to reach out to us via email with any concerns or questions – we are here to assist you.

A: Contacting Wild Earth is simple: you can email us directly at service@wildearth.com.au, or call our customer service line on 1800 841 847.